Returns Policy
Please note that all Frame Haus Canada products are custom made-to-order. If you believe your purchase is incomplete or defective, we can help by replacing/exchanging by emailing us directly at support@framehaus.ca. We will contact you within 3-5 business days and let you know when you can expect the replacement. Inspect your order upon delivery to ensure no visible signs of damaged or missing pieces. If damage is noted, accept delivery and sign off with the carrier “damaged upon arrival.” If an item is structurally damaged and completely unusable, refuse delivery. A signed delivery receipt, without notations of missing, damaged or incorrect piece (s) represents your acceptance of the complete order in perfect condition.
Returns due to buyers' remorse are not applicable and not accepted, under any circumstances.
Refunds Policy
We do not offer a Refund option, however we would be glad to exchange your product, subject to terms and conditions mentioned above.